ENTRANCE POLICY:
- We operate a door policy that ensures maximum safety for our guests and staff.
- Entrance to UM Beach House is always subject to management’s discretion and the management reserves the right to refuse entry without any explanation.
- We strongly recommend making an advance reservation. However, entrance is not guaranteed with or without a reservation.
- For security and ID purposes, entry cannot be granted to any person with a covered face.
- Selected events might have a specific door policy so please check for more information when making a reservation.
- UM Beach House does not and shall not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation or military status, in any of its activities or operations.
DRESS CODE & APPEARANCE:
Dress code: Summer, resortwear and boho-chic. During special events, alternative dress codes may apply.
We reserve the right to deny entry to guests who are inappropriately dressed.
The following are NOT allowed:
- Clothing that features offensive language, images or slogans
Hoods - Hen or stag party (bachelorette or bachelor party) paraphernalia that may be deemed offensive. Groups of this nature are also not permitted any uniform outfits on site – matching swimsuits or other clothing items, group outfits with all in one color and one guest in white
- Sports attire or athletic wear
- Offensive prints
- Glitter, body paint or staining lotions
- Persons not dressed for bathing will not be allowed in the pool.
- Topless sunbathing is not allowed.
- When in the dining and bar area, shoes, coverups and shirts with sleeves for men are mandatory (no dining in swimwear).
AGE POLICY:
- We welcome families with children: Restaurant area only.
- During special events 21+ age policy might apply.
- All minors must be accompanied by a parent at all times.
- Everybody must carry a valid and government issued ID when entering the venue. You may be asked to present the ID by a UM Beach House employee, management or a member of security staff at any time when inside the venue. Refusal to present an ID may result in refused entry or removal from the venue.
POOL USE POLICY / ADULTS-ONLY AREAS:
- Please note that our pool area (*and VIP area where relevant) is for adults only and children under 16 years of age are not permitted in the swimming pool.
- No glass wear is allowed in the swimming pool.
- Guests are not allowed to bring in outside pool paraphernalia (floaties, noodles, etc.).
PET POLICY:
- We welcome small and well-behaved dogs: Restaurant area only.
- Pets must be on a leash and remain close to your seat, and clear of the walkway for guests and servers.
- Pets may not be fed from restaurant dishes.
- Pets are only allowed when carried in bag, arms or sat on lap (unless a service dog)
- If a pet looks distressed, UM Beach House’s staff and management reserves the right to ask the guest to leave the venue and remove the pet from the situation.
- Service animals are allowed on property when required because of a disability and provided the work or task the animal has been trained to perform is given to staff.
REFUND/CANCELLATION POLICY:
- Cancellations: Cancellations must be made 72 hours before the day of the reservation in advance in writing. Otherwise, the price of the sunbed will not be refunded. Restaurant cancellations must be made 24 hours prior the time of the reservation or there will be a charge of 10€ per cover.
- Modifications: Any reservation modification is subject to the availability of each UM Beach House Portals. If a modification is made within 72 hours before the reservation date, 100% of the total amount will be charged to your card. By providing us with your credit card details, you are considered to accept our reservation modification and cancellation policies. Restaurant modifications must be made 24 hours prior the time of the reservation or there will be a charge of 10€ per cover.
- In the event that adverse weather conditions affect the operation of the UM Beach House Portals the reservation was made, modifications and cancellations can be made on the same day of the reservation, and a new reservation can be made under the same contracted conditions, always subject to the center’s availability UM Beach House’s restaurant operates with multiple seatings during peak season and on busy days there might be a time limit on your table.
- In the event of RAIN, you will be able to change your booking for another date. (Subject to availability) but in case you wish not to attend the premises, the sunbed will be subject to a cancellation fee equivalent to the value of 100% of total amount.
- If a pre-payment is valid a credit voucher will be provided to be used in the same venue for the same value during the duration of the season.
- A refund will be issued in the manner the payment was received. Please note immediate refunds cannot always be processed but will be handled during business hours of the upcoming week.
OTHER:
- Outside food and beverages are not permitted in the venue.
- Security reserves the right to check all bags before and after entering the beach club.
- If requested, original identification needs to be presented to the staff/management/security.
- The management bears no responsibility for the loss of any personal items.
- Our parking is not responsible for items left in cars.
- Outside décor is not permitted in the venue without prior written approval from a UM Beach House staff member.
- No personal speakers or loud phone music permitted.
- Anyone caught with illegal drugs or substances will be immediately asked to leave the venue.
- No weapons allowed on property or objects that can cause harm to others.
- Any inappropriate behavior towards UM Beach House’s staff or any other guest will not be tolerated.
PHOTOS/VIDEOS:
Photography and videography may be prohibited. Staff may ask a person to stop photographing or filming, and if the person refuses to do so, management or security will ask the person to leave.
